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This message comes when employees tries to login with an Incorrect User name or password, please know your user name first and then reset your password using forgot password link.

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Follow the below mentioned link 

http://www.employwise.com/employwise-support-portal/user-guide/eip-user-interface/directory

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User name of an employee can be either Employee Code or Work E mail. As per your organizations’ configuration try entering the correct Employee code or Work Email. Please check with HR for this information.

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You can log in to Employwise by typing the URL www.yourcompanyname.myemploywise.com. In the login page, type your username and password and click on "login". You get logged in to your homepage and now you are ready to use EmployWise.

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HR can delete an employee's account or separate an employee from EmployWise by going to employee's profile and clicking on "Separate Employee". The reason for separation of employee and other details need to be filled, post which employee's account shall get deleted from EmployWise.

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The administrator of EmployWise from your Organization can assign HR permissions to you under “User Permissions” in the settings page.

On clicking "Create" Assign Roles, the name of employee can be selected from employee drop-down, and the role can be selected as HR User from role drop-down.

For a detailed guide on the process of assigning HR permissions, click on the below link:-

User Permissions

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The password generation mail notification is mailed at employee's work/company email ID. In this case, employee's company email ID may be incorrect due to which forgot password notification has not been received.

Hence, please enter the correct work email ID of employee where the password email should be sent and then try the forgot password option once again.

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You can visit your profile by clicking on "My Profile" right under your name on your homepage. Your basic information like your work details,  contact details, personal details, etc are visible in your profile and can be viewed by you.

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In order to change the settings of your organization, you first need to go to the settings page. On the top right-hand corner of your homepage there is a "Preferences" tab (Please note that in case you cannot spot the "Preferences" tab, it is probably because you are not the Administrator for your Organization and hence shall not be able to change the settings).

Click on "Preferences" to get redirected to the settings page wherein you can make the settings and edit them as desired.

Please follow this link to get a detailed guide on how to make the settings and setup changes:-

Setup Guides

 

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An employee's basic information and other details can be viewed and changed by clicking on "My Team" under "People" module. Enter the employee's name in the search text-box and click on "Search". The desired employee's profile gets opened, and his/her work details, contact information and other details can be viewed and edited.

Please follow this link to get a detailed guide of the entire process of editing an employee's details:-

User Guides

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The account gets blocked due to a no.of unsuccessful attempts at logging in to your account. This could happen as a result of typing the wrong username or password. The account shall automatically get unblocked in few minutes according to the password configuration in EmployWise for your system, post which you can type the correct login id and password.

In case you do not remember your password, you can try the 'forgot password' option in order to retrieve password. 

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The usernames of employees are either one of their email ID or their employee code. Employees must get in touch with their HR in order to know their usernames.

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When a new joinee has not received the Welcome Email, please ask employee to check the junk folder in his/her email account.  If this does not help then click on "forgot password" option to retrieve password. The password will be mailed at employee's work e-mail address. 

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