To help companies focus on their business, there are number of recruitment firms that are full of resources and databases to fill any required position. In order to provide better client satisfaction, recruitment outsourcing firms should take care of certain points like:
1. Understanding of Job Description
The recruiter who is assigned the job of filling a particular position in clients’ organization should have a complete understanding of the role. He should know the technology in which the candidate should be experienced. Even a small misunderstanding or communication gap in learning about the job role can lead to serious problem. I will not only get a wrong candidate for the client to interview, but will also waste precious time of recruiter, candidate and client.
2. Understanding about the qualities
A complete knowledge of qualities like skill set required, minimum educational qualification, experience in any particular technology etc. will help the recruiter find the exact match that the client requires. It will save more time and ensure client satisfaction.
3. Know the Culture of Company
If recruiter has the knowledge of company culture, it will help him to analyse the candidate better. Candidate who has worked in similar work environment will feel more relaxed and less pressure at work. It will help retaining employee for a longer time and help increase productivity as well.
4. Company’s rules and Regulation
It is better if the recruiter is aware of any rules of the company. Learning about the timings of the organization, dress code, if any, or number of work days etc. will help the recruiter educate the candidate about such things in advance. Lack of knowledge about company’s rules can lead to bad experiences in future. To avoid any problems later, it’s better for the recruiter to be pro-active and learn about the company he is hiring for.
5. Company’s Hierarchy
Learning about the various departments and processes in the client organization and the hierarchy of roles in each department will help the recruiter to discuss the career growth of the candidate. It will also enable the recruiter to answer any questions the candidate might have about his position in the company.
These tips mentioned above are to help recruiters make the client experience better by finding the right resource. It will help the recruitment firm to make a log working relationship with their client and will help make a good reputation in the market.