Support

Anything to Make it Easy

Support When You Start

Our Functional Consultants, who are typically engineers with an MBA in HR, implement the product for you. Owing to their background, not only do they know the system, they also speak the same language as you do. Due to our experience with a cross section of industries and company sizes, our Consultants can also advise you on the best practices followed in different industries, and the best way to implement the system. Our dedication reflects in the strict deadlines we follow to ensure that the system is up and running as soon as possible.

Support When You Use

We put a lot of effort into ensuring that the systems runs smoothly, and you have reliable support at all times. To optimize efficiency and have a transparent system, your assigned SPOC can raise a support ticket using our online support ticketing system that automatically gets routed to our support resource. You will receive email notifications at every stage of the ticket resolution process, and also be able to track and view your tickets in our system. The average resolution time for 80% of tickets is 4 hours.

Support As You Grow

Our investment in strong technology allows us to provide you a robust platform that is scalable. We can support the manpower requirements for your exponentially growing business. We like to stay engaged with our customers, and our product is designed to support the refinement and tweaking of your HR processes as you grow.